1. Request deletion
1.1. In the Sophea Nous mobile app, open Settings, choose Delete account, then Request deletion and confirm. You do not need to send an email to start a request in the app.
1.2. You can also email support@sophea.ai from the work email address you use for Sophea Nous. Ask to delete your account and include your workspace name. You do not need to sign in to use this option.
2. What is deleted and what is kept
2.1. Within 30 days of your request, we delete your account in every Sophea Nous workspace you use, with your name, email address, chats, memories and private files.
2.2. Agents, projects and files you shared that others still use stay in the workspace. Agents and projects show as created by a former member, without your name.
2.3. If you manage billing for your organization, billing records are kept with restricted access for the period the law requires.
2.4. Database backups for Nous and your Sophea account record have a 7-day retention period.
2.5. Service logs may retain your email address.
3. How the request is handled
3.1. Kiefer support handles your request and informs your workspace administrator. Within 30 days of your request, your access to Sophea Nous is closed and your data is deleted.
3.2. If you request deletion from the app, you are signed out of the app on that device once your request is confirmed.
3.3. To keep your account, email support@sophea.ai within 3 weeks of your request.